Shipping Policy – Wyatt Purp Pty Ltd
At Wyatt Purp Pty Ltd, we are committed to providing a smooth, reliable, and efficient shipping experience across South Africa and internationally. Please review our shipping policy for full details on order processing, delivery timelines, and shipping conditions.
Order Processing
• Processing Times: Orders placed before 11:00 A.M. (SAST) on business days (Monday–Friday) are typically processed and dispatched the same day. Orders placed after this time will be processed the next business day.
• Orders placed over weekends (Friday after 11:00 A.M. through Sunday) or on public holidays will be processed on the next business day.
• High-Volume Periods: Processing times may be extended during promotional periods, peak seasons, or public holidays.
Shipping Methods & Delivery
• Carriers: We ship via trusted South African courier services, including major national and international logistics providers.
• Free Shipping: Free shipping is available on qualifying orders. Eligible orders are typically delivered within 2–5 business days after dispatch, depending on location.
• Delivery Times: Estimated delivery timelines are provided at checkout. These are estimates and not guaranteed. Wyatt Purp Pty Ltd is not responsible for delays caused by courier services, weather conditions, or other external factors once the order has been dispatched.
• Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow time for tracking updates, especially during busy periods.
• For delivery or tracking issues, customers are encouraged to contact the courier directly.
Shipping Rates & Restrictions
• Shipping Rates: All available shipping options and costs will be displayed at checkout.
• Legal Compliance: Customers are responsible for ensuring that purchased products comply with all applicable national, provincial, and local laws within South Africa.
• Shipping Restrictions: Certain products may have delivery limitations based on regional regulations. If no shipping options are available at checkout, delivery to that area may not be supported.
International Orders
• Customs & Delivery: International shipping times are not guaranteed and may vary depending on destination and customs processes. Wyatt Purp Pty Ltd is not responsible for delays, duties, taxes, or items held or seized by customs authorities.
• Customer Responsibility: International customers place orders at their own risk and must comply with their country’s import regulations.
• Returned Shipments: If an order is returned due to customs issues, we will contact you to arrange reshipment (at additional cost) or issue a refund at our discretion.
Order Issues
• Damaged or Incorrect Orders: If you receive a damaged, incorrect, or incomplete order, please contact us immediately at support@wyattpurp.com. Include a clear description and photos of the issue and packaging.
• Backorders: If an item becomes unavailable after your order is placed, we will attempt to contact you with alternative options. If we cannot reach you, we may remove the item and issue a refund for that portion of the order.
Policy Agreement
By placing an order with Wyatt Purp Pty Ltd, you confirm that you have read, understood, and agreed to this Shipping Policy. This policy may be updated at any time without prior notice.